Event information

Yes! In order to manage capacity requirements, you will need to arrive at your chosen start time. Your ticket is valid for the date and time shown.

Please note, there may be a short wait upon arrival as we are following SA Health COVID-19 Management Plan conditions for QR check-in and to scan tickets at the gate.

Early arrivals will be refused entry until their session time starts. Late arrivals will be admitted when possible, however delays may occur.

No, but an average visit to Light Creatures will take you around 60 minutes.

Yes, the lanterns will still be inflated throughout the day time. However, they will not be illuminated and any associated soundtracks or additional lighting will not be running.

Where can I park?

A number of 4-hour and 10-hour parking spaces are available on Plane Tree Drive. Parking is free on Plane Tree Drive from 6.00pm. We recommend reviewing parking access and pricing through the Botanic Gardens website here.

Parking is also available nearby at the Wilsons Parking on Frome Road, and street parking on War Memorial Drive.

Are there accessible parking spaces available?

The Botanic Gardens of South Australia owns and operates all parking on Plane Tree Drive and offers a number of accessible parking spaces close to the zoo main entrance. Access parking bays are located along Plane Tree Drive adjacent to Gate 2 on the left hand side. Passengers can be dropped off in our passenger loading and unloading zone, located on the left hand side between Gates 1 and 2.

Yes, Adelaide Zoo is a wheelchair accessible site. The walkways and trails that are part of the event are accessible for individuals with wheelchairs.

Adelaide Zoo is equipped with accessible toilet facilities to ensure the safety and privacy of all our visitors. These toilets are located at Natures Playground and the Rotunda.

Adelaide Zoo has limited wheelchairs available for hire for $5, which need to be reserved prior to your booking date. To check availability please contact us at bookings@zoossa.com.au

While some of our animals may be visible during your visit, we cannot guarantee you will be able to see them. We prioritise the wellbeing of our animals and therefore allow them access to their night quarters throughout the evening.

There will be two animal presentations in the Variety Children’s Zoo and one pelican feed per session.

Yes, but please be mindful of social distancing and please avoid the use of flash if photographing any animals. Drone use is prohibited.

A variety of food and beverage (including gourmet burgers, loaded fries, toasted sandiches, donuts, coffee, hot chocolate and more!) will be available at the Rotunda and other identified locations around the site. There will also be a special event bar providing wine, gin and beer options. Vegan and Gluten Free food options will be available.

Can I bring my own food and drink?

Yes you can, however please remember that plastic straws and the bringing in of your own alcohol is prohibited at the Zoo. Food and beverages will be available on the night from several catering locations featured on the site map.

Plastic straws, alcohol, balls, wheeled shoes, scooters, bicycles, animals, and selfie sticks.

Tickets

Yes, you will need to purchase tickets prior to the date you would like to attend via our ticketing site. Adelaide Zoo has a limited capacity as dictated by our COVID-19 plan and SA Health. To ensure you do not miss out, it is best to plan ahead and purchase your tickets online.

No, Light Creatures at Adelaide Zoo is a No Free Tickets (NFT) event.

No, children 0 – 3 are free, these children still require a free reservation as they are counted towards SA Health capacities under the SA Health Covid Management Plan.

Yes, the companion card is applicable for Light Creatures at Adelaide Zoo and entitles the card holder to a Free of Charge ticket for their carer. Please note this is eligible for one carer per card holder and the Companion Card must be presented upon entry. To book a Companion Card free ticket please email our bookings team on bookings@zoossa.com.au or call us on 8267 3255.

No, tickets for Light Creatures at Adelaide Zoo are separate and are priced differently. If you wish to attend the Zoo during the day and the evening you will need to purchase the tickets individually. Adelaide Zoo will close as per usual at 5:00pm and reopen at 6:30pm for the event.

Yes, please have the tickets ready for scanning on your mobile and screen brightness turned up when you are in line at the front gate.

If you have not received your tickets please check in your junk mail folder. If you still have not found the email please contact us via www.adelaidezoo.com.au/contact-us/

Unfortunately, we are unable to change the date of your tickets once you have purchased them. Please consider carefully before selecting the date of your tickets.

COVID-19 information

Adelaide Zoo is a Covid Management Plan site and restrictions apply to entry for visitors under certain SA Health directions including those who have tested positive, or have been deemed close or causal contacts.

In the case that a patron is unwell with Covid-19 symptoms, has been directed to go into quarantine and/or is isolating while awaiting further directions from SA Health or the relevant state health government body, ticket date exchanges can be facilitated on the below terms and appropriate SA Health documentation may need to be provided to Zoos SA.

  • Ticket exchanges must be requested at least 24 hours in advance of the original date and time of the session on the ticket, ticket exchanges cannot be facilitated retrospectively.
  • Ticket exchanges must be for the same event and subject to date and session availability. If an alternative date cannot be found, a refund will be given.

An exchange or refund may not be offered in the following conditions:

Adelaide Zoo has a trained COVID Marshal and volunteers on site monitoring social distancing, if you have any concerns please let them know. An increased cleaning schedule and routine disinfecting of bathrooms and other high touch areas will be conducted throughout the event.

For more information about COVID safety at Zoos SA sites, please visit www.zoossa.com.au/covid-19/

Please refer to www.zoossa.com.au/covid-19 for the latest information on mask requirements.

Still have a question? Contact us below.

The day is here!Monarto Safari Park’s new Visitor Centre is open to the public from 9.30am. #thewildiscallinghttps://t.co/RmvY4qIIts

About Zoos SA

Zoos SA is a not-for-profit conservation charity that exists to connect people with nature and save species from extinction.

Zoos SA acknowledges the Country on which we stand always was, and always will be, Aboriginal land and we pay our deepest respect and gratitude to Kaurna (Adelaide Zoo) and Ngarrindjeri (Monarto Safari Park) Elders, past, present and emerging.

We undertake critical conservation work throughout Australia and acknowledge the traditional custodians of these lands.

 

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