Adelaide Zoo

As a conservation charity, every visit, adoption, donation and ticket helps save species from extinction

Accessibility at the zoo

Adelaide Zoo is an iconic experience, offering a range of experiences for all visitors to enjoy.

We are committed to providing a welcoming and accessible space for all, if you have any questions that aren’t answered on this page, please give our team a call on (08) 8267 3255 or email us via [email protected]

If you would like to provide feedback, comments or suggestions about accessibility, for please email us at [email protected]

      

Get ready for a wild day

Concession Pricing & Government Issued Carer & Companion Cards

Adelaide Zoo offers a range of membership and admission options and has a discounted concession rate with any valid government issued concession card.

Click here to purchase your tickets

Adelaide Zoo recognises the national Government issued Companion Card and Carer Australia Card. Free entry is offered for one carer accompanying the cardholder when using one of the approved cards.

  • Government issued Carers Australia card for each Australian State
  • Government issued Companion Card for each Australian State
  • QLD Government Issued Carer Card
  • Government issued Foster Carer Card
  • SA Department for Education and Child Development
  • We Care Victoria Government Carer Card

Parking and Public Transport

The Botanic Gardens of South Australia owns and operates all parking on Plane Tree Drive and offers a number of accessible parks close to the zoo main entrance.

Visitors have access to a number of 4 and 10 hour parking spaces; Zoos SA recommends reviewing parking access through the Botanic Gardens link provided below:

Parking on Plane Tree Drive

Buses stop at Stop 2, Frome Road directly outside the zoo including the free city connector bus.

Further information on buses, trams and trains can be found through Adelaide Metro.

Assistance Animals

We are excited to be on our journey to welcome Assistance Animals!

We have partnered with accredited training body See Differently to create a program that provides the positive animal welfare for both the assistance and the zoo animal, please click through to find more information on the project.

In this first step, we are pleased to welcome trained See Differently assistance dogs onsite between the hours of 10.30am – 3pm.

If you are the handler of an assistance dog accredited by a different institution, we are seeking additional feedback and people to work with so we can support everyone (and every animal) to have the most rewarding and safest interactions.

As we continue to learn and grow, we welcome feedback to guide this program to be the most useful for the most people, and look forward to working with additional organisations.

To assist you with your visit, please view the guide and complete the application form.

See the guide and apply

Your journey through the zoo

ATIC Accessibility Guide

View the ATIC Accessibility Guide here for detailed information about the accessible facilities and amenities of Adelaide Zoo.

Step-free access

Adelaide Zoo pathways and viewing areas are step-free unless otherwise marked where an alternate route will be sign-posted.

Social stories

Planning a visit to the zoo and need some extra information to prepare?

Download our social story here.

Relaxed zoo hours

Adelaide Zoo has introduced Relaxed Zoo Hours every Monday and Wednesday from 3-4.30pm, and Saturday morning Relaxed Morning Zoo sessions run every 3 months.

Relaxed sessions have reduced human noises to allow visitors who may benefit from a more sensory friendly environment to explore the zoo at their own pace.

Relaxed sessions are included on standard day tickets and entry is free for members.

Communication Board resting in garden bed at Adelaide Zoo. Board shows Adelaide Zoo logo with text 'Communication Board' with images and illustrations to help people express themselves

Communication Boards

Made possible with the support of the Government of South Australia, communication boards are installed in a few locations around the zoo.

What is a Communication Board?

A communication board helps people who have trouble talking to share messages in a way that’s easier for others to understand. Communication boards encourage inclusion and social interaction. They also support individuals to increase their independence with communicating.

How do I use it?

Individuals can point to pictures on the board to deliver a message. You may use verbal speech to talk when pointing to the pictures, or you might just point to the pictures.

For example, on arrival to the zoo, you might go up to the board and say “I want a drink, good thing we brought our drink bottles”. When you say this, you can point to ‘want’ then ‘drink’ on the board.

If you don’t understand what the person is trying to say at first, ask them to use the board to show you what they mean.

Use the visuals on the board to support the individual’s understanding. For example you might ask “What animal do you want to see?” and point to ‘what’ on the board.

Services and amenities

Bathrooms

Bathrooms

Adelaide Zoo is equipped with accessible toilet facilities to ensure the safety and privacy of all our visitors.

Accessible toilets are located at:

Natures Playground (Map Ref: 14C)

Rotunda (Map Ref: 9H)

Envirodome (Map Ref: 10Q)

Food and drinks

The Wisteria Restaurant and Fig Tree Café offer a range of tasty treats and hot food. Both sites are wheelchair accessible and offer highchair and seating facilities. Please check with the cafe staff about daily specials and information related to food allergies.

SA Water drinking fountains are situated throughout the zoo. Visitors can help to reduce single use plastic by bringing their own water bottles to refill at the fountains.

Information for wheelchair and mobility aid users

The Natures Playground accessible toilet is fitted with a full body ceiling hoist that is designed to meet the needs of the individual and carer while visiting the zoo.

Experience the wild and come face to face with one of the animals

The animal experiences listed below are wheelchair accessible. For further information contact bookings on (08) 8267 3255